Customer Service Representative
4 weeks ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at PNC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, accurately performing high-volume customer banking transactions, and educating customers on new technology and banking products.
Key Responsibilities
- Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
- Process a variety of customer interactions, including banking transactions and product referrals.
- Educate customers on alternatives available for their financial interactions and identify banking opportunities during customer interactions.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Apply product and procedural knowledge to solve customer problems and adhere to all policies and procedures.
Requirements
- Customer-focused with knowledge of the values and practices that align customer needs and satisfaction as primary considerations.
- Ability to assess and manage risks associated with business objectives and activities.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, and a 401(k) with PNC match.
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