Full-Time Member Experience Specialist
2 weeks ago
At American Heritage Credit Union, we are seeking a highly skilled Full-Time Member Experience Advisor to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, clients, and associates, enhancing their overall experience.
Key Responsibilities:
- Process account-related requests, including opening basic consumer accounts and performing file maintenance.
- Process basic consumer loan-related requests, including submitting applications, booking, and disbursing, and file maintenance.
- Analyze members' engagement with the credit union using sales tracking systems, member data warehouse programs, and other tools.
- Connect members to our Subject Matter Experts via SmartOffice/VANA technology for specialized financial needs.
Requirements:
- One to three years of similar or related experience.
- A high school education or GED.
- Full-time position with rotating evening and Saturday hours.
- FICEP certification (to be completed after hire).
What We Offer:
We are committed to your success, offering a competitive rate commensurate with experience, an extensive benefits package, paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We strive to maintain a professional and environmentally friendly atmosphere for our employees.
Equal Opportunity Employer:
American Heritage Credit Union is an Equal Opportunity Employer, committed to diversity and inclusion.
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