HVAC Lead Technician

3 weeks ago

Ponte Vedra, United States Griffin HVAC and Plumbing Services Full time
Job Title: HVAC Lead

About Us:

Griffin HVAC and Plumbing Services is a leading provider of heating, ventilation, and air conditioning services in the St. Johns, Clay, Duval County, and greater Jacksonville area. With a strong commitment to customer satisfaction and a team of licensed, experienced, and BBB accredited technicians, we strive to deliver exceptional service to our customers.

About the Role:

The Lead HVAC Service Technician is a critical member of our team, responsible for supporting, equipping, and developing our HVAC team to achieve our financial goals and maximize customer satisfaction. This role involves diagnosing issues, providing solutions, and maintaining excellent customer service while ensuring compliance with industry regulations and company policies.

Key Responsibilities:

  • Evaluate and develop procedures to deliver exceptional service and improve customer satisfaction.
  • Analyze and solve inefficiencies and poor customer service to achieve 5-star ratings and Google Reviews.
  • Teach the HVAC team on how to perform inspections, diagnostics, repairs, and preventative maintenance on a wide range of HVAC systems.
  • Develop on-going training to enhance technician skill sets regarding install, maintenance, and repair of ductwork, wiring, and other HVAC-related components.
  • Ensure timely and efficient completion of all assigned service jobs and track go-backs by service type and technician.
  • Lead by example in maintaining high standards of quality, safety, and customer service.
  • Ensure service vehicles are fully stocked with necessary tools, parts, and equipment for scheduled jobs.
  • Report recurring or complex issues to the GM and offer suggestions for improvement in processes or technical approaches.

Qualifications:

  • Minimum 5 years of hands-on experience in HVAC service, maintenance, and repair.
  • Experience leading and training a team of HVAC technicians.
  • Solid understanding of job costing and financials.
  • High school diploma or equivalent.
  • Proven experience as a Residential Service HVAC Technician or similar role.
  • Strong technical skills and proficiency in diagnosing and repairing residential HVAC systems.
  • Solid knowledge of HVAC codes, regulations, and safety standards.
  • Excellent problem-solving and troubleshooting abilities.
  • Exceptional customer service and communication skills.
  • Ability to work independently and efficiently manage time and workload.
  • Valid driver's license with a clean driving record.
  • Proficient understanding of Service Titan.

Interpersonal Qualifications:

  • Customer service focus and mindset, putting employees and partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.
  • Team player that is coachable and approachable.

Why You'll Want to Work Here:

  • Core values that we live every day – We Win Together, Today Not Tomorrow, Performance Not Politics.
  • Performance Pay directly tied to results – Get what you deserve.
  • Benefits you will use – Full medical, dental, and vision packages including fully employer-paid options.
  • Secure your financial future – 401(k) with company match.
  • Speed and scale – Work with a company that operates at the speed of a start-up with the investment backing of institutional investors.
  • We invest in your future – leadership training that directly results in bigger career opportunities.
  • Learn on the job – continuous education stipends available.

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle-market facilities services companies.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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