Customer Service Liaison

3 weeks ago


Simpsonville, South Carolina, United States Dodge Industrial, Inc. Full time
Job Description

RBC Bearings is a leading manufacturer of bearings and precision engineered components. We are seeking a skilled Customer Service Liaison to join our team in providing exceptional customer service and support.

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.

Key Responsibilities:

  • Act as liaison between manufacturing, engineering, and customers to ensure timely delivery and resolution of issues.
  • Identify areas for productivity improvement and work with management to implement changes.
  • Provide basic customer service activities such as quoting, warranty, credits, returns, and expedited orders.
  • Support management with various tasks and back up teammates during absences and training.

Requirements:

  • High School Diploma or GED and minimum 3 years of sales experience in a customer service environment, or
  • Associates degree and minimum 1 year of sales experience in a customer service environment, or
  • Bachelor's Degree.

Skills and Certifications:

  • Proficient with Microsoft Office, especially the use of MS Word and Excel.
  • Demonstrated customer service skills.
  • SAP experience.
  • Mechanical product knowledge.
  • Bilingual skills.

We offer a competitive benefit package and an equal opportunity employer status.



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