Customer Service Liaison
3 weeks ago
RBC Bearings is a leading manufacturer of bearings and precision engineered components. We are seeking a skilled Customer Service Liaison to join our team in providing exceptional customer service and support.
The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.
Key Responsibilities:
- Act as liaison between manufacturing, engineering, and customers to ensure timely delivery and resolution of issues.
- Identify areas for productivity improvement and work with management to implement changes.
- Provide basic customer service activities such as quoting, warranty, credits, returns, and expedited orders.
- Support management with various tasks and back up teammates during absences and training.
Requirements:
- High School Diploma or GED and minimum 3 years of sales experience in a customer service environment, or
- Associates degree and minimum 1 year of sales experience in a customer service environment, or
- Bachelor's Degree.
Skills and Certifications:
- Proficient with Microsoft Office, especially the use of MS Word and Excel.
- Demonstrated customer service skills.
- SAP experience.
- Mechanical product knowledge.
- Bilingual skills.
We offer a competitive benefit package and an equal opportunity employer status.
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