Customer Service Representative
3 weeks ago
SPECTRUM is a leading provider of telecommunications services, committed to growing a workforce that reflects our communities. With over 100,000 employees serving nearly 32 million customers in 41 states, we're dedicated to delivering real value at every stage of life.
Salary and Benefits
This full-time position offers a competitive hourly rate of $18.00, with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn up to $81,000, plus incentives. Our comprehensive pay and benefits package rewards employees for their contributions, supports all aspects of their well-being, and delivers real value.
Job Description
We're seeking a skilled Customer Service Representative to maximize sales opportunities by effectively answering and handling inbound sales calls. This role involves acquiring new customers, soliciting existing customers to sell additional products and services, and maintaining a high level of customer satisfaction. Key responsibilities include establishing and maintaining customer relationships, responding to inbound sales calls promptly and efficiently, and selling products and services to prospective customers. The ideal candidate will have excellent communication and organizational skills, ability to work variable hours, and proficiency in using computer applications and billing systems. We offer a dynamic work environment, where you'll be working with other departments to resolve customer issues and perform other duties as required.
Required Skills and Qualifications
To succeed in this role, you'll need to possess excellent verbal and written communication skills, ability to read, write, speak, and understand English, and demonstrated computer and consumer electronics skills. A high school diploma or equivalent is required, and prior call center sales experience is preferred. As a SPECTRUM employee, you'll receive ongoing training and development opportunities to enhance your skills and advance your career. Our company values diversity and inclusion, and we're committed to providing equal opportunities for employment and advancement.
Bonus: Employee Perks
As a valued member of the SPECTRUM team, you may also qualify for free internet, TV, and phone services (restrictions apply), and enjoy a range of employee perks, including variable schedules and flexible work arrangements.
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