Help Desk Support Specialist
4 weeks ago
We are seeking a skilled Help Desk Analyst to join our team at Parallel Partners. As a Help Desk Analyst, you will be responsible for providing technical support and troubleshooting services to our clients.
Responsibilities:- Provide technical support and troubleshooting services for Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote troubleshooting of workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment, including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support, including VPN, Terminal Services, and Citrix.
- Maintain and document hardware, applications, and SOPs.
- Communicate with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Work effectively in a team environment and communicate effectively.
- US Citizen and willing to undergo a background check.
- Associates/Bachelor's Degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications, as well as Office 365.
- Experience with Mac devices.
- IT Certifications, such as Microsoft MCP or CompTIA A+.
- Knowledge of applications like A.E.C. field, such as AutoCAD and Revit.
- Technical awareness and diagnosis skills of technical issues.
- Excellent interpersonal skills, with the ability to work with people, have excellent telephone skills, and be an active listener and customer care.
- Managed Service Provider (MSP) experience is a plus.
We are looking for a candidate with 4-5 years of experience who is comfortable with going on-site to clients. This position will require training every day in the office, with the opportunity to transition into a Client Consultant role within 6-9 months. Once training is completed, the candidate will move into a hybrid schedule with 3 days in the office and 2 days remote.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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