Service Desk Support Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Service Desk Analyst III to join our team at SUCCESS BY DESIGN LLC. As a key member of our IT support team, you will provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in a Microsoft Windows-based desktop environment.
Key Responsibilities:
- Work closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues.
- Perform full lifecycle of Incident management activities in the context of a professional service desk.
- Ensure strong communication and problem-solving skills are utilized to resolve customer issues efficiently.
Requirements:
- College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
- Minimum five years' experience in the field, with a strong background in providing level 1 phone support, customer service experience, problem-solving experience, and advanced desktop support knowledge and skills.
What We Offer:
At SUCCESS BY DESIGN LLC, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and experienced Service Desk Analyst III looking for a new challenge, we encourage you to apply.
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