Service Desk Support Specialist

1 month ago


Centreville, Virginia, United States SUCCESS BY DESIGN LLC Full time

Job Summary:

We are seeking a highly skilled Service Desk Analyst III to join our team at SUCCESS BY DESIGN LLC. As a key member of our IT support team, you will provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in a Microsoft Windows-based desktop environment.

Key Responsibilities:

  • Work closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues.
  • Perform full lifecycle of Incident management activities in the context of a professional service desk.
  • Ensure strong communication and problem-solving skills are utilized to resolve customer issues efficiently.

Requirements:

  • College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
  • Minimum five years' experience in the field, with a strong background in providing level 1 phone support, customer service experience, problem-solving experience, and advanced desktop support knowledge and skills.

What We Offer:

At SUCCESS BY DESIGN LLC, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and experienced Service Desk Analyst III looking for a new challenge, we encourage you to apply.



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