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Automotive Sales Representative

2 months ago

West Chester, Pennsylvania, United States Murphy Ford, Inc. Full time
Job Title: Automotive BDC/Customer Service Rep

Job Summary:

Murphy Ford, Inc. is seeking a highly skilled and experienced Automotive BDC/Customer Service Representative to join our team in Delaware County, Pennsylvania. This is a full-time, individual contributor role with a base salary plus commission in the Auto industry. The ideal candidate will have a strong customer service background and a passion for automobiles.

Responsibilities:

  • Act as the first point of contact for customers, both in person and over the phone
  • Respond to customer inquiries, provide information about products and services, and schedule appointments
  • Manage customer database and follow up with potential leads to generate sales opportunities
  • Utilize CRM software to track customer interactions and maintain accurate records
  • Assist with developing and implementing marketing strategies to attract new customers
  • Maintain an in-depth knowledge of Ford vehicles, features, and promotions to effectively educate customers
  • Collaborate with sales and service team to ensure a seamless customer experience
  • Resolve customer complaints and issues in a timely and professional manner
  • Meet and exceed sales goals and customer satisfaction targets

Requirements:

  • High school diploma or equivalent; college degree preferred
  • Previous experience in sales, or automotive industry
  • Excellent communication and interpersonal skills
  • Proficient in using CRM software and other computer applications
  • Strong organizational, multitasking, and problem-solving skills
  • Must be able to work a flexible schedule, including weekends and evenings
  • Valid driver's license and clean driving record

Benefits:

  • 401(k)
  • Health insurance
  • Opportunities for advancement
  • Paid training
  • Vision insurance