Medical Service Associate
1 week ago
We are seeking a Medical Service Associate to join our team at Spaulding Hospital-Boston & Cambridge. The successful candidate will provide clinical and administrative support to the outpatient physician practice, ensuring the care and safety of patients. This is a challenging and rewarding role that requires effective communication, organizational skills, and attention to detail.
Responsibilities
This position involves assisting physicians with patient care activities, maintaining the cleanliness and inventory of clinical treatment areas, and coordinating administrative aspects of the outpatient center. Key responsibilities include:
- CHECKING IN PATIENTS using computer systems, notifying medical staff, and communicating accurate patient information according to center guidelines.
- TRANSFERRING PATIENTS from reception to the clinical treatment area, facilitating vital signs and medication reconciliation according to center standards.
- PREPARING EXAM ROOMS for special procedures per center guidelines, supporting physicians in their work.
- PROCESSING PHYSICIAN CHARGES according to center guidelines, including diagnostic coding within established timeframes.
- TRANSCRIBING PHYSICIAN ORDERS for lab, radiological studies, and outside tests, providing patient instructions, and notifying ordering physicians of results.
- PROVIDING ACCURATE COMMUNICATION to patients as directed by physicians.
- SCHEDULING, CANCELLING, AND RESCHEDULING PATIENT APPOINTMENTS as requested by patients and/or physicians.
- Maintaining clinical treatment areas, keeping them clean and safe per center guidelines.
- COMPLETING ADMINISTRATIVE DUTIES such as answering the phone, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail, and handling other administrative tasks according to center guidelines.
- INTERVIEWING PROSPECTIVE PATIENTS, FAMILIES, AND REFERRAL SOURCES according to established guidelines.
Education/Degree
The ideal candidate should possess certification as a Medical Assistant, preferably an Associate's or Bachelor's Degree in a related discipline. One year of experience in a medical/physicians office setting is also preferred.
Skills (Specific learned activity gained through training)
The successful candidate will require effective verbal, electronic, and written communications skills using the English language. Computer proficiency, particularly with Microsoft Office applications, is essential. A high level of service delivery, initiative, and adaptability are expected, along with strong interpersonal and communication skills, working with diverse populations.
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