Pool Service Team Leader
1 week ago
Company Overview: At Splash, we're revolutionizing the pool care industry by building a national brand. We're a team of experienced home services entrepreneurs with a track record of scaling national brands.
We're seeking an experienced Senior Pool Cleaning Operations Manager to oversee our pool cleaning operations and drive growth through exceptional service delivery. This role requires a unique blend of leadership skills, customer service expertise, and operational acumen. You'll be responsible for managing all aspects of our pool cleaning service, from team leadership to customer satisfaction and operational efficiency.
Estimated Salary: $80,000 - $110,000 per year, depending on experience.
Responsibilities:- Team Leadership and Management: Oversee and manage a team of pool cleaning technicians, acting as their primary point of contact and field support. Conduct regular team meetings to discuss performance, goals, and challenges. Interview, hire, and onboard new pool technicians. Provide mentorship, training, and support to help team members develop and grow their skills.
- Customer Service: Delight our customers by addressing their concerns promptly and gracefully. Manage customer expectations and ensure high levels of satisfaction. Handle and resolve complex customer issues or escalations. Develop and maintain strong relationships with key clients.
- Sales: Answer sales calls and respond to leads. Quote and close both residential and commercial pool service contracts.
- Operations Management: Create and optimize routes and service schedules to maximize efficiency. Implement and enforce safety protocols and procedures. Oversee quality control measures for all pool cleaning services. Jump in the field and address any issues that may arise.
- Performance Management: Set clear performance expectations for team members. Conduct regular performance evaluations. Implement performance improvement plans when necessary. Recognize and reward high-performing team members.
- Continuous Improvement: Regularly review and optimize service processes. Solicit and act on feedback from customers and team members. Stay informed about industry trends and innovations. Implement new methods or technologies to improve service quality and efficiency.
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