Senior Pool Operations Manager
13 hours ago
Splash, a leading innovator in the pool care industry, seeks an experienced Senior Pool Operations Manager to spearhead our team's growth and excellence in San Diego.
We're looking for a seasoned professional with deep expertise in pool care and service management. As a key member of our leadership team, you'll oversee all aspects of our pool cleaning operations, drive growth through exceptional service delivery, and foster a culture of customer satisfaction and operational efficiency.
Key Responsibilities:
- Lead a high-performing team of pool technicians, providing mentorship, training, and support to ensure their success.
- Develop and implement strategies to optimize routes, schedules, and safety protocols, ensuring seamless service delivery.
- Manage customer expectations, addressing concerns promptly and efficiently, and developing strong relationships with key clients.
- Collaborate with cross-functional teams to drive business growth, improve processes, and enhance customer experiences.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions to maintain high standards.
Requirements:
- Minimum 5 years of experience in service team management, preferably in the pool care industry.
- Proven track record of leading high-performing teams and driving business growth.
- Strong customer service orientation, excellent communication skills, and ability to thrive in a fast-paced environment.
- Familiarity with route optimization and scheduling software is a plus.
- Ability to relocate to San Diego, CA, or willingness to move.
What We Offer:
- A competitive salary of $95,000 - $115,000 per year, based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development within a dynamic and innovative company.
- A collaborative and supportive work environment that values employee well-being and satisfaction.
If you're a results-driven leader with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
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