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Supervisor, Guest Services

2 months ago

Fairbanks, Alaska, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time
Job Title: Supervisor, Guest Services

Join our team as a Supervisor, Guest Services and take on a vital role in ensuring our guests have an exceptional experience. As a key member of our operations team, you will oversee the guest service tour-desk operations, providing excellent service to our guests and employees.

Responsibilities:
  • Supervise, train, and provide regular performance guidance to reporting staff.
  • Provide exceptional customer service, analyzing guest situations, investigating problems, and determining solutions within company policies and procedures.
  • Routinely coordinate passenger activities and services.
  • Process daily sales and oversee accounting procedures as they relate to the guest service desk.
  • Communicate and coordinate with multiple departments in a friendly and professional manner to process requests and accommodations.
  • Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
  • Maintain records, reports, logs, and files in accordance with company policies and procedures.
  • Keep work areas organized, clean, and sanitized.
Requirements:
  • Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
  • Three (3) years of experience in positions involving customer service operations preferred.
  • Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
  • Must meet Company's clean driver eligibility requirements.
  • Must be able to lift 50 lbs/25 kg.
  • Must pass a pre-employment background check.
  • Minimum age of 18 years required to reside in company housing, where available.
Benefits:
  • Travel - FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience - Of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.