Hospitality Manager

2 weeks ago


Biloxi, Mississippi, United States Caesars Entertainment Full time
Job Title: Hospitality Supervisor

Join Caesars Entertainment as a Hospitality Supervisor and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities:
  • Lead a team of hospitality staff to deliver exceptional guest experiences
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Monitor and maintain high standards of service quality and consistency
  • Collaborate with other departments to ensure seamless guest experiences
  • Provide coaching and training to hospitality staff to enhance their skills and knowledge
  • Conduct regular audits to ensure compliance with company policies and procedures
  • Identify and address any guest complaints or concerns in a timely and professional manner
Requirements:
  • Previous experience in a hospitality or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in hospitality or related field preferred
Working Conditions:
  • Ability to work in a dynamic and fast-paced environment
  • Ability to work varied shifts, including evenings, weekends, and holidays
  • Ability to lift up to 25 pounds and stand for long periods
  • Ability to work in a smoke-free environment

Caesars Entertainment is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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