Customer Service Liaison
5 days ago
Customer Service Representative Job Description
At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner. Your duties will include:
- Assisting customers with policy applications, renewals, and cancellations
- Providing accurate and timely information regarding insurance products and services
- Handling billing and payment inquiries
- Resolving customer issues and complaints in a professional and efficient manner
- Collaborating with team members to ensure customer satisfaction
- Maintaining accurate customer records and updating information as needed
- Following company policies and procedures to ensure compliance with insurance regulations
- Staying updated on industry trends and changes in insurance policies
- Continuously improving knowledge and skills through training and development opportunities
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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