Executive Casino Host
3 weeks ago
We're seeking a highly skilled and charismatic Casino Host to join our team at Hollywood Casino at The Meadows. As a key member of our player development team, you'll be responsible for building and maintaining relationships with our most valued guests, ensuring they have an exceptional experience at our casino.
Key Responsibilities:
- Develop and maintain strong relationships with VIP guests to increase customer retention and repeat business.
- Provide exceptional customer service, resolving guest opportunities, conflicts, and complaints in a fair and equitable manner.
- Utilize telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.
- Monitor patron activity and profitability of assigned VIP players, ensuring accurate and timely reporting.
- Collaborate with internal teams to plan and execute special events and programs that stimulate revenue growth, improve operational costs, and enhance customer service levels.
Requirements:
- Bachelor's degree or equivalent combination of education and experience.
- Minimum of one year of casino guest service experience, including player development, slots, or table games.
- Excellent customer service and interpersonal skills, with the ability to interact with guests, staff, and colleagues in a diplomatic and tactful manner.
- Intermediate computer knowledge with proficiency in Microsoft Office applications and Salesforce (CMS) experience preferred.
What We Offer:
- A dynamic and fast-paced work environment with opportunities for growth and development.
- A competitive salary and benefits package, including a 401(k) program and company perks.
- The chance to work with a diverse and talented team of professionals who are passionate about delivering exceptional guest experiences.
Join Our Team:
We're committed to creating a workplace culture that values diversity, sustainability, and community involvement. If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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