High-Tech Support Specialist

6 days ago


Jenison, Michigan, United States Jenison Public Schools Full time
Job Summary:
Jenison Public Schools is seeking a skilled and proactive Technology Specialist to provide technical support and assist in the implementation and maintenance of technology systems across the district.

About Us:
We are a dynamic school district serving approximately 5,500 students and 650 staff members. Our ideal candidate will have hands-on experience with Apple and Windows devices, Google Workspace for Education, and a foundational understanding of cybersecurity practices.

About the Role:
This position plays a key role in supporting the daily technology needs of our staff and students, with a particular focus on Level 2 technology support and assisting the Director of Technology with cybersecurity initiatives.

Key Responsibilities:
  • Provide Level 2 technology support for staff and students, primarily at the high school level.
  • Troubleshoot and resolve technical issues related to Apple (macOS, iOS), Chromebooks, Windows operating systems, and various educational software.
  • Manage and resolve support requests related to Google Workspace for Education (Docs, Drive, Classroom, Gmail, etc.).
  • Assist in the configuration, setup, and maintenance of devices, including laptops, desktops, tablets, and interactive displays.
  • Collaborate with Level 1 support staff to escalate and resolve complex issues as necessary.

System Maintenance & Management:
  • Assist with the deployment and imaging of operating systems and software updates for Apple and Windows devices across the district.
  • Perform routine checks and maintenance on district-managed devices, ensuring optimal performance.
  • Support staff and students in managing user accounts and permissions in Google Workspace for Education and other cloud-based services.

Cybersecurity Support:
  • Assist the Director of Technology Services in implementing and maintaining cybersecurity protocols for district systems and networks.
  • Help monitor and respond to potential security incidents, following district protocols for escalation.
  • Support the district's efforts to educate staff and students on cybersecurity best practices, including safe use of online tools, password management, and phishing prevention.
  • Assist with regular system audits, software updates, and security patches for district devices and network infrastructure.

Training & Documentation:
  • Create and maintain technical documentation and guides for common issues and troubleshooting steps.
  • Contribute to the development of technology-related training materials and FAQs for staff and students.

Salary & Benefits:
This full-time position offers a salary commensurate with experience within a scale range of $50,000 to $75,000 per year, plus full benefits, 9 paid holidays annually, vacation, sick, and personal business time allotments.

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