IT Support Specialist
3 days ago
Job Summary
VSC Fire and Security, Inc. is seeking a highly skilled and customer-focused IT Support Specialist to join our team. As the first point of contact for customers seeking technical assistance, you will be responsible for providing exceptional support and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or other communication channels
- Perform remote troubleshooting and diagnostic techniques to identify and resolve issues
- Walk customers through the problem-solving process and provide accurate information on IT products or services
- Record events and problems and their resolution in our ticketing system and follow up with customers to ensure satisfaction
- Pass on customer feedback and suggestions to internal teams and identify opportunities for process improvements
Requirements:
- 4-year college degree preferred
- 2-4 years of experience in a help desk or incident management environment
- 1-2 years of customer service experience in any field
- Experience with web-based applications and Microsoft Office
- Experience in a Microsoft environment, including Active Directory, GPO, Server 2012R2 and newer
- Customer-oriented and cool-tempered
What We Offer:
- Competitive salary based on experience
- Monday - Friday schedule with occasional evening, weekend, and out-of-town work
- Options for medical, dental, and vision insurance for you and your family
- 401K plan with company match
- PTO and paid holidays
- Opportunities for training and advancement
- Relevant educational and licensure reimbursement for qualified candidates
- Health Savings Account (HSA)
- Life Insurance
- Employee Assistance Program
- Referral bonuses
Equal Opportunity Employer: VSC Fire and Security, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.
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