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IT Support Specialist

2 months ago

Cabot, Arkansas, United States VSC Fire and Security Full time
About the Role

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at VSC Fire and Security, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical assistance to our customers, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities
  • First Point of Contact: Serve as the primary point of contact for customers seeking technical assistance, providing prompt and accurate solutions to their IT-related issues.
  • Remote Troubleshooting: Utilize diagnostic techniques and pertinent questions to identify and resolve customer issues, ensuring a seamless and efficient problem-solving process.
  • Communication and Documentation: Clearly communicate technical information to customers, documenting events and problems in our ticketing system, and updating customer status and information as necessary.
  • Feedback and Improvement: Pass on customer feedback and suggestions to the appropriate internal teams, identifying and suggesting possible improvements to our procedures.
Requirements
  • Education: 4-year college degree preferred.
  • Experience: 2-4 years of helpdesk/incident experience in an IT environment, with 1-2 years of customer service experience in any field.
  • Technical Skills: Experience with web-based applications, Microsoft Office applications, and a Microsoft environment (Active Directory, GPO, Server 2012R2 and newer).
  • Soft Skills: Customer-oriented and cool-tempered, with excellent communication and problem-solving skills.
What We Offer
  • Competitive Salary: Range based on experience.
  • Benefits: Options for medical, dental, and vision insurance, a 401K plan with a company match, PTO, paid holidays, and opportunities for training and advancement.
  • Reimbursement: Relevant educational and licensure reimbursement for qualified candidates.
  • Health Savings Account: Available to employees.
  • Life Insurance: Provided to employees.
  • Employee Assistance Program: Available to employees.
  • Referral Bonuses: Available to employees.