Home Care Quality Assurance Supervisor

2 days ago


Rockford, Illinois, United States Addus Homecare Full time
Job Title: Home Care Quality Assurance QA Supervisor

Job Summary: We are seeking a highly skilled Quality Assurance Supervisor to join our team at Addus Homecare. As a Quality Assurance Supervisor, you will be responsible for ensuring the highest level of quality in our home care services. This includes conducting regular reviews of internal control procedures, identifying areas for improvement, and implementing changes to increase efficiency and accuracy.

Key Responsibilities:

  • Conduct regular home care aide and client in-home monitoring visits to ensure compliance with client care plans.
  • Deliver and review client welcome packets and conduct in-home visits with new clients.
  • Complete and submit all required in-home visit forms.
  • Observe, document, and report any changes in a client's condition during home visits.
  • Perform phone and/or in-person follow-up on reported complaints or service-related issues.
  • Assist with office filing, data entry, making client service monitor calls, and documenting case notes.
  • Assist with in-home support, training, and orientation of home care aides as needed.
  • Utilize and update the Addus HomeCare Expiring Requirements Report as directed.
  • Attend all required training and meetings.
  • Be available to provide in-home services to clients on a fill-in and/or emergency basis.
  • Maintain confidentiality and adhere to all regulations, policies, and standards.

Requirements:

  • High school or general education diploma (GED), advanced degree preferred.
  • Minimum of 3 years' experience working in senior services or related social services, including 2 years as a supervisor.
  • CNA certificate and license preferred; or similar training.
  • Strong interpersonal and communication skills.
  • Computer experience – Microsoft Word and Excel.

Why Work at Addus Homecare?

We offer a comprehensive benefits package, including medical, dental, and vision benefits, daily pay, continued education, and a monthly bonus. Our team is dedicated to providing exceptional care to our clients, and we are committed to creating a positive and supportive work environment.

Equal Employment Opportunity:

Addus Homecare is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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