Customer Service Liaison
4 days ago
Key Responsibilities:
• Coordinate and support deliveries from start to finish, serving as the primary point of contact for delivery-related inquiries and issues.
• Ensure accurate merchandise tracking and handling throughout the delivery process.
• Gather detailed customer information and conduct safety reviews to guarantee a secure delivery experience.
The Delivery Coordinator plays a crucial role in ensuring our drivers have the necessary information to complete safe deliveries, meeting customer needs and expectations.
Requirements:
• Hourly Full Time or Part Time schedule, with generally 39 to 40 hours or up to 25 hours per week, respectively, with potential for more hours based on store needs.
• Availability to work morning, afternoon, and evening shifts, any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other necessary activities for job duties.
• Must be able to lift 25 pounds without assistance, with the ability to lift over 25 pounds with or without assistance.
Qualifications:
• 6 months of delivery experience in a warehouse or retail environment, or 6 months of retail customer service experience.
• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Preferred qualifications include 1 year of experience working in a retail store or customer service position, 3 months of experience operating forklift/power equipment, and 2 years of experience following up on outstanding or incomplete customer orders, sales, deliveries, or installs.
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