Customer Service Representative for Healthcare Services

2 days ago


Gaithersburg, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Planned Parenthood of Metropolitan Washington, DC. In this role, you will be responsible for providing exceptional telephone contact and assistance to clients regarding our services, test results, payment options, insurances, hours, locations, and other inquiries.

About Us

Planned Parenthood of Metropolitan Washington, DC has been providing high-quality healthcare to women, men, and teens in the Metropolitan Washington DC area for 80 years. Our experienced and caring team of doctors, nurse practitioners, registered nurses, and other staff make us a premier place to work, learn, and further your career.

Key Responsibilities

  • Provide high-quality telephone contact and assistance to clients, maintaining or exceeding productivity and customer service standards.
  • Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries.
  • Schedule appointments according to agency protocols and demonstrate knowledge of PPMW protocols and services to provide basic assessment for scheduling visits.
  • Collect insurance information as appropriate and ensure patients are aware of estimated financial responsibility at the time of scheduling.
  • Responsible for verifying and authorizing insurance for patients by phone or online, resolving any issues with coverage and escalating complicated issues to a supervisor.
  • Clearly document benefit information in the practice management system and communicate this information to health center staff.
  • Provide accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for her appointment.

Requirements and Qualifications

  • A minimum of one year experience as a medical receptionist, medical assistant, or customer service representative, with appointment scheduling experience required.
  • Familiarity with women's reproductive healthcare preferred.
  • Bilingual (Spanish/English) preferred.
  • High School diploma or equivalency required; Medical Assistant/Medical Administrative Assistant graduate or Certified Medical Assistant/Medical Administrative Assistant or Bachelor's Degree in Social Service, Human Service, or Science preferred.

Benefits and Compensation

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience, and includes a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, and opportunities for professional growth and development.



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