Customer Service Representative for Healthcare Services
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Planned Parenthood of Metropolitan Washington, DC. In this role, you will be responsible for providing exceptional telephone contact and assistance to clients regarding our services, test results, payment options, insurances, hours, locations, and other inquiries.
About Us
Planned Parenthood of Metropolitan Washington, DC has been providing high-quality healthcare to women, men, and teens in the Metropolitan Washington DC area for 80 years. Our experienced and caring team of doctors, nurse practitioners, registered nurses, and other staff make us a premier place to work, learn, and further your career.
Key Responsibilities
- Provide high-quality telephone contact and assistance to clients, maintaining or exceeding productivity and customer service standards.
- Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries.
- Schedule appointments according to agency protocols and demonstrate knowledge of PPMW protocols and services to provide basic assessment for scheduling visits.
- Collect insurance information as appropriate and ensure patients are aware of estimated financial responsibility at the time of scheduling.
- Responsible for verifying and authorizing insurance for patients by phone or online, resolving any issues with coverage and escalating complicated issues to a supervisor.
- Clearly document benefit information in the practice management system and communicate this information to health center staff.
- Provide accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for her appointment.
Requirements and Qualifications
- A minimum of one year experience as a medical receptionist, medical assistant, or customer service representative, with appointment scheduling experience required.
- Familiarity with women's reproductive healthcare preferred.
- Bilingual (Spanish/English) preferred.
- High School diploma or equivalency required; Medical Assistant/Medical Administrative Assistant graduate or Certified Medical Assistant/Medical Administrative Assistant or Bachelor's Degree in Social Service, Human Service, or Science preferred.
Benefits and Compensation
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience, and includes a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, and opportunities for professional growth and development.
-
Customer Service Representative
4 days ago
Gaithersburg, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full timeAbout Planned Parenthood of Metropolitan Washington DCPlanned Parenthood of Metropolitan Washington, DC (PPMW) is a reputable healthcare provider with a rich history of delivering high-quality services to women, men and teens in the Metropolitan Washington DC area for over 80 years.Our experienced team of medical professionals, including doctors, nurse...
-
Gaithersburg, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full timeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Planned Parenthood of Metropolitan Washington, DC. In this role, you will play a critical part in providing exceptional customer service to patients and clients.About the RoleAs a Customer Service Representative, you will be responsible for answering phone...
-
Healthcare Service Representative
7 days ago
Gaithersburg, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full timeAbout UsPlanned Parenthood of Metropolitan Washington, DC has been delivering exceptional healthcare services to the community for 80 years.Career OverviewThe Call Center Representative plays a crucial role in providing top-notch telephone support and assistance to clients regarding Planned Parenthood's services, test results, payment options, insurances,...
-
Customer Service Representative
4 weeks ago
Gaithersburg, Maryland, United States Harris Teeter Full timeJob Summary: We are seeking a Customer Service Representative to join our Harris Teeter team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating the cash register, and maintaining security and control of all funds.Key Responsibilities:Take care of customers by satisfying their needs and exceeding...
-
Customer Service Representative
6 days ago
Gaithersburg, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Planned Parenthood of Metropolitan Washington DC.
-
Gaithersburg, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Planned Parenthood of Metropolitan Washington DC. This individual will be responsible for providing exceptional telephone support to clients, scheduling appointments, and ensuring seamless communication between patients and healthcare...
-
Patient Service Representative
1 week ago
Gaithersburg, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Planned Parenthood of Metropolitan Washington DC. This is an excellent opportunity for individuals who want to make a difference in people's lives by providing exceptional customer service and support.
-
Patient Services Representative
1 week ago
Gaithersburg, Maryland, United States Adventist HealthCare Full timeAbout the RoleAdventist HealthCare seeks a skilled Patient Services Specialist to join our team in the Call Center. This role is perfect for individuals who are passionate about delivering exceptional patient care and support.Key ResponsibilitiesGreet and direct patients for appointments, tests, referrals, and information using effective customer relations...
-
Customer Service Representative Position
2 days ago
Gaithersburg, Maryland, United States Domino's Franchise Full timeJob OverviewDomino's Franchise is seeking highly motivated and skilled customer service representatives to join our team. As a customer service representative, you will play a vital role in ensuring exceptional customer experiences and delivering high-quality services.Salary InformationThe estimated annual salary for this position is $35,000-$45,000,...
-
Retail Customer Service Representative
5 days ago
Gaithersburg, Maryland, United States Giant Food Full timeAbout UsGiant Food is a grocery retailer dedicated to providing excellent customer service and a wide range of products to meet the needs of our diverse customer base. With over 80 years of experience, we have established ourselves as a trusted partner in the Baltimore-Washington area.Job DescriptionThe Store Clerk is responsible for delivering exceptional...
-
Gaithersburg, Maryland, United States Miltenyi Biotec Full timeJob DescriptionCustomer Service AssociateAre you ready to make a real impact in the field of biomedical research? Miltenyi Biotec is looking for a talented Customer Service Associate to join our team!As a Customer Service Associate, you will play a pivotal role in processing customer orders and answering inquiries for our extensive product portfolio. You...
-
Customer Service Representative
6 days ago
Gaithersburg, Maryland, United States California Pizza Kitchen Full timeCompany Overview:">We are a dynamic, fun team that brings California creativity to every meal by making each guest our top priority. We live out the CPK High 5:">We love CPK and we want you to notice.We encourage everyone to have fun and be who they are.We always work as a team to better serve our guests.We’re obsessed with service details.We sell what’s...
-
Customer Service Liaison
2 weeks ago
Gaithersburg, Maryland, United States Lowe's Companies Full timeKey Responsibilities:• Coordinate and support deliveries from start to finish, serving as the primary point of contact for delivery-related inquiries and issues.• Ensure accurate merchandise tracking and handling throughout the delivery process.• Gather detailed customer information and conduct safety reviews to guarantee a secure delivery...
-
Financial Services Representative
6 days ago
Gaithersburg, Maryland, United States OneMain Financial Full timeAbout the RoleAt OneMain Financial, we're committed to helping hardworking Americans achieve their financial goals. As a Consumer Loan Sales Specialist, you'll play a critical role in empowering customers by providing access to responsible credit solutions.Key ResponsibilitiesSales and Customer Service: Deliver results-driven sales performance, develop new...
-
Delivery Services Representative
1 week ago
Gaithersburg, Maryland, United States Sherwin-Williams Full timeSherwin-Williams is a leading manufacturer and distributor of paints, coatings, and related products. Our company has been in business for over 150 years and has a reputation for excellence and innovation. As a Logistics Coordinator, you will play a critical role in ensuring the success of our delivery services and helping us to meet the needs of our...
-
RN Homecare Healthcare Professional
7 days ago
Gaithersburg, Maryland, United States Maxim Healthcare Service Full timeAt Maxim Healthcare Service, we are seeking a skilled Registered Nurse to join our team in providing exceptional care to pediatric and adult patients in their own homes. Based in Gaithersburg, MD 20877, this opportunity offers a competitive salary of $30-$35 per hour.About the OpportunityThis full-time position involves working Saturdays and Wednesdays from...
-
Residential HVAC Service Expert
1 week ago
Gaithersburg, Maryland, United States Southern Home Services Full timeAre you ready to take your career to the next level in a thriving business that prioritizes work-life balance and employee well-being?Southern Home Services, a leading residential home services provider, is seeking a highly skilled Residential HVAC Service Expert to join their team.As an HVAC Service Expert, you will be responsible for providing top-notch...
-
Home Healthcare Nurse
7 days ago
Gaithersburg, Maryland, United States Maxim Healthcare Services Full timeAbout UsAt Maxim Healthcare Services, we are dedicated to providing exceptional care to our patients and their families. Our team of skilled professionals is committed to delivering quality healthcare services that meet the unique needs of each individual.Job SummaryWe are seeking a compassionate and experienced Registered Nurse (RN) or Licensed Practical...
-
Customer Service Team Member Part Time
4 days ago
Gaithersburg, Maryland, United States PetSmart Full timeWhat We OfferWe offer a competitive hourly rate, opportunities for advancement, and a fun, dynamic work environment. If you're passionate about pets and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Salary RangeThe estimated salary range for this role is $12-$15 per hour, depending on experience...
-
HVAC Service Technician
1 month ago
Gaithersburg, Maryland, United States Liberty Personnel Services, Inc Full timeHVAC Service Technicians are responsible for troubleshooting and repairing HVAC systems, including package units, chiller air handler pump towers, cooling towers, controls systems, boilers, and air handling systems.They must possess a valid driver's license and a satisfactory driving record as required by the insurance provider.Preferred candidates will have...