IT Support Specialist

3 days ago


Minnetonka, Minnesota, United States Alerus Full time
Job Summary:
Alerus is seeking an IT Support Specialist to provide technical assistance and support to employees. The ideal candidate will have a strong understanding of application management and technical support principles.

Key Responsibilities:

1. Application Management:
Manage day-to-day application maintenance and support, including troubleshooting and resolving issues.
Collaborate with IT and business units to develop, test, document, deploy, and maintain technology and applications.

2. Technical Assistance:
Provide telephone and online support for the Technical Assistance Center, including logging calls, identifying issues, researching, resolving, and following up on incidents.
Adhere to Assistance Center processes and Service Level Agreements.

3. Documentation and Backup:
Maintain documentation of functions in R&R database, Cherwell Ticketing System, and GitLab.
Act as backup for other IT Application Analyst functions.

Requirements:

Qualifications:
Bachelor's degree or equivalent combination of education and/or related experience.
0-2 years of experience in application management experience preferred.
Flexibility with schedule for backup coverage, system conversions, updates, and maintenance.
Ability to adapt easily to change within a fast-paced environment.

Personal Characteristics:
Demonstrated critical thinking abilities.
Ability to analyze issues to determine appropriate actions and meet deadlines.
Excellent verbal and written communication skills with the ability to interact professionally with a diverse group including executives, managers, end users.
Strong organizational and time management skills.

Physical Demands:
Extended periods of time sitting at a desk and using office equipment.
Ability to operate a personal computer/laptop for approximately 8 hours per day.
Extended time is spent reviewing physical and electronic documents.
The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs.
Will spend most of time in an indoor environment.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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