IT Support Specialist

3 weeks ago


Minnetonka, Minnesota, United States Alerus Full time
Job Summary

The IT Support Specialist will provide technical assistance and support to employees of Alerus, ensuring the smooth operation of technology tools and applications. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Application Maintenance and Support: Manage day-to-day application maintenance and support, including troubleshooting and resolving issues, creating business reports, and maintaining databases.
  • Technical Assistance: Provide telephone and online support for the Technical Assistance Center, including logging calls, identifying issues, and escalating incidents as needed.
  • Documentation and Backup: Maintain documentation of functions in R&R database, Cherwell Ticketing System, and GitLab, and act as backup for other IT Application Analyst functions.
Requirements
  • Education: Bachelor's degree or equivalent combination of education and/or related experience.
  • Experience: 0-2 years of experience in application management experience preferred.
  • Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, ability to adapt easily to change within a fast-paced environment.
Working Conditions

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs. Will spend most of time in an indoor environment.



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