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Service Support Representative
2 months ago
The role of the Customer Service Representative is vital in ensuring customer satisfaction across various sectors including retail, contractors, fabricators, and wholesale clients. This position is dedicated to delivering comprehensive product information, managing order entries, and providing exceptional customer assistance.
Core Responsibilities- Guide customers in making selections and processing their orders.
- Oversee order management and ensure timely follow-up.
- Respond to customer inquiries via phone and offer necessary support.
- Acquire a foundational knowledge of design principles and color options.
- Keep a tidy and organized workspace.
- Undertake additional responsibilities as assigned.
- Completion of a High School Diploma or equivalent.
- Proficient in email communication and computer usage.
- Exhibit a positive demeanor and possess strong telephone communication skills.
- Demonstrate excellent verbal communication abilities and attention to detail.
- Be self-driven and take initiative.
- Adaptable work schedule with the capability to lift items weighing up to 65 lbs.
Bedrosians stands as one of the premier importers and distributors of porcelain tile and stone in the United States. With a robust network of nearly 40 branches nationwide, we cater to a diverse customer base and offer an extensive array of products. Our commitment to our employees, customers, and vendors is paramount, and we strive to cultivate a positive and supportive work environment.
Company ValuesWe recognize and reward outstanding performance, provide opportunities for professional growth, and emphasize the importance of building lasting relationships with our associates, customers, and vendors. Our dedication to maintaining a Drug-Free Workplace underscores our commitment to the health and safety of our workforce.
