Technical Support Specialist

2 weeks ago


Ozark, Arkansas, United States Wave Rural Connect Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Wave Rural Connect. As a key member of our customer service team, you will be responsible for providing exceptional support to our subscribers, ensuring their experience is positive and hassle-free.

Key Responsibilities
  • Subscriber Support: Respond promptly and courteously to subscriber inquiries, providing support via phone, email, or in-person.
  • Technical Support: Troubleshoot technical issues using software tools and the company's network tools.
  • Record Keeping: Maintain accurate and complete member records, including contact tracking, notes, and account setup.
  • Communication: Coordinate with internal staff and contractors to address customer service-related issues.
  • Community Involvement: Promote a positive subscriber experience through community events and partnerships.
Requirements
  • Technical Skills: Strong analytical and critical thinking skills, with experience in customer service and technical support.
  • Communication Skills: Effective communication and customer service skills, with the ability to work as a team player.
  • Problem-Solving: Proven ability to multi-task and plan/organize work to meet deadlines.
Working Conditions

This position involves indoor working conditions, with occasional day-time travel for training or errands.



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