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Digital Services Production Assistant

2 months ago

Washington, United States Kirkland & Ellis Full time
About Kirkland & Ellis

We are a leading global law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our core values guide us in achieving excellence and creating dynamic teams that operate at the pinnacle of their field.

Job Summary

We are seeking a highly skilled Digital Assistant Production Assistant to join our team. This role is responsible for providing digital imaging and printing services, including printing, scanning, media duplication, and copying.

Key Responsibilities
  • Provide digital imaging and printing services, including printing, scanning, media duplication, and copying
  • Operate production printers, scanners, and copiers
  • Cross-train in all areas of production, including copy, binding, cutting, drilling, and folding
  • Troubleshoot and maintain production equipment
  • Support financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner
  • Complete various scan projects and requests using high-volume production MFDs
  • Prepare, scan, and reassemble original documents
  • Send scanned images via email or desktop for processing, conversion, clean-up, naming, and storage
  • Scan color documents and photographs
  • Diagnose and correct image quality problems
  • Check document quality before, during, and after processing
  • Convert file formats as required
  • Create searchable PDFs
  • Create single and multi-page TIFF files
  • Perform OCR on images to make searchable or convert to editable format
  • Index, store, retrieve electronic documents on mass storage devices, network drives, and Document Management System
  • Complete various black and white and color print requests using high-volume production MFDs
  • Print application and image files sent via email or from media/storage
  • Print email messages and attachments from media and email links
  • Format documents for printing
  • Search and print documents from the Document Management System
  • Configure job processing software and applications to manage job queues, process files, and print jobs
  • Diagnose and correct print quality problems
  • Perform quality control checks on print jobs, including print quality, job alignment, paper stock, and material used in the printing process
Requirements
  • Associate degree or post-high school technical training preferred; high school diploma required
  • Minimum of two years' experience in a production document processing environment
  • Previous law firm service center experience where digital services, mail, and facilities were performed is required
  • Minimum of one year direct customer service experience
  • Computer literacy, including technical familiarity with printing, imaging, Microsoft operating systems, and applications
  • Ability to operate large centralized reprographic equipment
  • Effectively communicate both verbally and in written format with customers and Firm staff
  • Ability to lift and/or carry up to 50 pounds and spend long periods of time up to four hours standing
  • Ability to work overtime as required by workload, staffing, and customer need with little or no notice
  • Ability to type 35 words per minute with accuracy
Technologies/Software
  • Microsoft Outlook, Word, PowerPoint, Excel, DMS, OCR, Adobe