Clinical Operations Lead

4 weeks ago


Raleigh, North Carolina, United States Concentra Full time
Job Summary

The Clinical Operations Lead will provide work leadership to colleagues performing front office duties to ensure clinical care is executed and exceptional service is delivered to all customers. This role is responsible for completing and/or delegating tasks amongst front office colleagues to remain compliant with policies and procedures as well as support the patient flow.

Key Responsibilities
  • Greet patients and visitors
  • Communicate wait times to patients and direct them accordingly
  • Obtain authorization, as needed, to process patients for services
  • Check in patients using appropriate patient management system
  • Explain all required forms to patients and ensure proper completion of all paperwork
  • Answer incoming telephone lines and direct the caller accordingly
  • Check out patients in appropriate patient management system and distribute records
  • File paperwork, medical records, and correspondence
  • Maintain inventory of office supplies and printed forms
  • Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings
  • Participate in initial and ongoing training as required
  • Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
  • Assist Center Operations Director or other leader in managing daily administrative functions
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility
  • Review clinician transcriptions and enter applicable charges via internal charge entry system
  • Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
Requirements
  • Education Level: High School Diploma or GED
  • Job-Related Experience: Customarily has at least one year of clinical operations experience in a medical office or related environment
  • Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Benefits
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This role requires access to confidential and critical information, requiring ongoing discretion and secure information management.



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