Salesforce Administrator

2 weeks ago

Grand Rapids, Michigan, United States Steelcase Full time
Job Title: Salesforce Administrator

We are seeking a highly skilled Salesforce Administrator to join our team at Steelcase. As a Salesforce Administrator, you will be responsible for the day-to-day support and long-term management of multiple Salesforce instances within our IT environment.

Key Responsibilities:
  • Collaborate with business partners to gather requirements and implement sales and service processes within Salesforce Lightning and other applicable systems.
  • Create and implement changes to Salesforce applications, objects, fields, processes, flows, validation rules, approval processes, email alerts, advanced formulas, page layouts, record types, and Lightning pages.
  • Design, build, test, document, and deploy high-quality and scalable business solutions on the Salesforce platform based on industry best practices and business needs.
  • Develop and maintain effective documentation on configuration changes, integrations, and processes.
  • Handle user inquiries and enhancement requests logged as support tickets, resolving issues or escalating them to appropriate subject matter experts when necessary.
  • Support the integration of managed packages (external systems) with Salesforce.
  • Provide solutions for the global sales organization to support business objectives.
  • Support project delivery through the adoption and support of Agile project management methodologies.
  • Collaborate with matrix partners and stakeholders to communicate findings and raise issues to management.
  • Ensure data validity, accuracy of deliverables while adhering to compliance policies and procedures.
  • Provides technical and analytical mentorship to fellow team members.
Requirements:
  • BA/BS degree (or equivalent experience).
  • 2+ years of system administration experience with Salesforce or equivalent technology platform.
  • Sales Cloud proficiency required. Service Cloud knowledge is a plus.
  • Salesforce administration and developer certifications are preferred.
  • Tableau experience is a plus.
  • Strong communication, interpersonal, and presentation skills, including ability to articulate complex problems in a simple manner.
  • Strong organization and time-management skills.
  • Proven ability to leverage technical expertise and relationships to contribute to strategy and drive business results.
  • Ability to learn and navigate business processes in a globally integrated enterprise.
  • Able to teach and train end-users in a 1:1 classroom setting.
  • Ability to work with vendors and other service providers in problem resolution or escalation.
  • Ability to interact with individuals at all levels globally with diverse cultures.
  • Must have strong analytical, reporting, and decision-making skills.
  • Willingness to learn and adapt to Agile/Scrum practices, if needed.
About Steelcase:

Steelcase is a global design and thought leader in the world of work. We design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

Steelcase is a MVAA-Silver Level Veteran-Friendly Employer. We recognize the amazing experiences and skills that Veterans possess. We encourage all Veterans and Veteran Spouses to apply.

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