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Customer Service Associate

2 months ago

Pasadena, California, United States Spokeo Full time

Position Overview

At Spokeo, we are dedicated to enhancing transparency through data. As a leading people search engine, we assist millions of users in reconnecting with loved ones and safeguarding against fraud. Our extensive database of records empowers professionals to conduct thorough research and investigations.

About the Role

We are seeking adaptable individuals who thrive in a dynamic environment. This role requires not only completing tasks but also demonstrating a commitment to excellence and innovation. You will undergo training and work remotely, committing to a full-time schedule of 40 hours per week. This position is initially temporary, with the potential for permanent employment based on performance.

Key Responsibilities:

  • Efficiently manage customer interactions via phone, addressing inquiries related to billing, technical issues, and content-related questions.
  • Communicate complex technical information in a clear and relatable manner for all users.
  • Gather and relay user feedback to relevant departments to enhance the overall user experience.

Qualifications:

  • Exceptional verbal and written communication skills.
  • Flexibility to work within our Customer Care Department hours.
  • Proven track record of being goal-oriented and results-driven.
  • Ability to provide solutions while assisting remote customers.
  • Strong interest in technology and quick adaptability to new tools.
  • Typing proficiency of at least 50 words per minute.

Preferred Qualifications:

  • Experience with customer support platforms such as Zendesk.
  • A four-year degree or equivalent professional experience.

Working with Us

At Spokeo, we uphold six core values that guide our mission: empathy, understanding, data-driven decision-making, innovation, collaboration, and quality assurance. As a remote-first organization, we welcome team members from various locations across the United States.

Spokeo is an equal-opportunity employer, committed to fostering a diverse and inclusive workplace.