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Customer Service Team Lead

2 months ago

Manchester, Connecticut, United States Tailored Brands Inc Full time

About Us
K&G Fashion Superstore has been a leader in the fashion retail industry for over 30 years, offering value-conscious customers the latest styles at unbeatable prices.

Job Summary
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving issues, and promoting our brand.

Key Responsibilities
• Provide top-notch customer service to our valued customers
• Resolve customer complaints and concerns in a timely and professional manner
• Collaborate with colleagues to achieve sales goals and improve customer satisfaction
• Stay up-to-date on product knowledge and promotions to effectively communicate with customers
• Participate in ongoing training and development to enhance skills and knowledge

Requirements
• 1+ year of customer service experience in a retail environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong product knowledge and passion for fashion
• Team player with a positive attitude and strong work ethic

What We Offer
• Competitive hourly rate and opportunities for advancement
• Comprehensive training and development programs
• Collaborative and dynamic work environment
• Discounts on store merchandise and other perks