Customer Service Representative

2 weeks ago


Fort Walton Beach, Florida, United States Aimbridge Hospitality Full time
Customer Service Expertise

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for delivering exceptional customer service to our guests. Your primary duties will include greeting and welcoming guests, maintaining the proper operation of the telephone switchboard, and handling requests for information, mail, and messages. You will also be responsible for answering guest inquiries about hotel service facilities and hours of operation, as well as handling check-ins and check-outs. Additionally, you will be responsible for delivering guest items and ensuring that all guest needs are met.

Key Responsibilities

  • Greet and welcome all guests approaching the Front Desk
  • Maintain proper operation of the telephone switchboard
  • Handle requests for information, mail, and messages
  • Answer guest inquiries about hotel service facilities and hours of operation
  • Handle check-ins and check-outs
  • Deliver guest items


Requirements

This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You must be able to multitask and prioritize tasks effectively, while maintaining a high level of customer service.

What We Offer

Aimbridge Hospitality offers a competitive salary and benefits package, as well as opportunities for career advancement. We are committed to providing our employees with the training and support they need to succeed in their roles.

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