Computer Systems Analyst I

1 week ago


Orlando, Florida, United States University of Central Florida Full time
Job Description
The University of Central Florida's College of Medicine seeks a highly motivated IT Support Specialist to join our team. In this role, you will be responsible for providing Tier 1 support to our faculty, staff, researchers, clinicians, and students. Key duties will include engaging with clients across the HealthIT service community, leveraging standard communication tools, and using the university's ITSM ticketing system to log, track, and follow up on issues.

Key Responsibilities
- Manage the Health IT Service Desk
- Communicate with clients across the HealthIT service community
- Troubleshoot computing hardware/software issues
- Use the university's ITSM ticketing system to log, track, and follow up on issues

Requirements and Qualifications
To succeed in this role, you will need a high school diploma or equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience. Experience with ServiceNow or similar ticketing systems is preferred. You will also possess strong organizational and technical skills, including proficiency in Microsoft Office.

Benefits and Perks
As an OPS employee, you will be eligible for state benefits subject to criteria established by the State of Florida. You will not be entitled to paid time off. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer. We strive to create a diverse and inclusive environment that fosters growth and development for all employees.
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