IT Support Specialist

4 weeks ago


Abilene, Texas, United States Trick Dog Technology Full time
Job Summary

This position is responsible for providing exceptional technical support and customer service to internal employees and external business partners. The IT Field Engineer will work as part of a team to support employees in the Abileen area, local subsidiaries, and construction job sites.

Key Responsibilities
  • Provide technical support and assistance to users via various communication channels.
  • Analyze, prioritize, troubleshoot, and resolve technical issues in a timely manner.
  • Support the diagnosis and troubleshooting of company technology, including workstations, mobile devices, and network devices.
  • Install and maintain software, equipment, and networks at job sites and offices.
  • Coordinate and track IT project deadlines and tasks.
  • Ensure quality customer service by maintaining ownership of escalated issues until resolved.
Requirements
  • Technical skills in networking, including Cisco/Meraki and networking protocols.
  • Experience supporting Dell/Lenovo/Microsoft workstations and peripherals.
  • Ability to support mobile devices (iOS/Android) and Microsoft Office 365.
  • Excellent organizational and interpersonal skills.
  • Team player with a positive attitude and ability to work independently.
Preferred Qualifications
  • ITIL Foundation certification.
  • CompTIA A+ and Network+ certifications.
  • CCNA or MCSA certifications.
  • Experience with Meraki, Microsoft Teams, Poly VC/VOIP, and Microsoft Intune.


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