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Virtual Client Support Agent

2 months ago

Kennedy Space Center, United States Inktel Direct Corporation Full time

Remote Customer Care Specialist

Job Category: Customer Service

Position Overview:

At Inktel Direct Corporation, we are dedicated to assisting families in planning for their children's educational future. Our Customer Care Specialists play a vital role in providing support through various communication channels, including chat and phone, addressing client inquiries, and guiding them in selecting suitable products for their needs.

Key Responsibilities:

  • Maintain comprehensive knowledge of product details to effectively assist clients.
  • Exhibit a commitment to delivering exceptional service quality.
  • Collaborate with the quality assurance and training teams to manage performance expectations.
  • Foster open communication with team leads and management for ongoing support and professional growth.
  • Demonstrate professionalism and courtesy in all client interactions.
  • Utilize established communication templates for client correspondence.
  • Accurately document all client interactions in the proprietary database.
  • Adhere to scheduled work hours and meet project deadlines.
  • Consistently strive to exceed performance metrics as outlined by management.

Qualifications:

  • High school diploma or equivalent.
  • 1-2 years of experience in a call center environment, preferably with live chat support.
  • Experience in retail sales, particularly in an e-commerce setting.
  • Strong data entry skills with a minimum typing speed requirement.
  • Proficient in computer use and internet navigation.
  • Familiarity with CRM tools, such as Salesforce, is preferred.
  • Ability to manage multiple chat sessions simultaneously.
  • Exceptional written communication skills with a focus on grammar and clarity.
  • Strong verbal communication skills with clear diction and tone.
  • Capability to provide high-quality customer service in a fast-paced environment.
  • Ability to build rapport with clients, even in challenging situations.
  • Quickly advise and assist customers efficiently.
  • Multitasking skills to read, type, and navigate applications while engaging with customers.
  • Empathetic listening and a positive attitude.
  • Team-oriented mindset with flexibility to adapt to changing shifts.
  • Dependable with a proven record of attendance and punctuality.

Compensation and Benefits:

This position offers a competitive salary based on experience, along with a comprehensive benefits package that includes medical, dental, short/long-term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Inktel Direct Corporation is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.