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Assistant Banking Center Manager

1 month ago

Rockford, Illinois, United States Midland States Bank Full time
Job Summary

The Assistant Banking Center Manager plays a pivotal role in driving individual business development goals while assisting in managing the sales and operations of the Banking Center. This position works in tandem with the Banking Center Manager to ensure the implementation of policies and programs, aimed at achieving company objectives. The Assistant Banking Center Manager coaches Bankers and Tellers on identifying and meeting the needs of existing and prospective customers, including answering inquiries regarding accounts and consumer loan balances, opening new accounts, and handling customer complaints. Proactively selling banking services to retail customers, while developing current and prospective business clients.

Key Responsibilities
  • Extensive knowledge of consumer and business products and services, with a focus on identifying cross-sell opportunities.
  • Strong understanding of consumer and real estate secured lending products, with the ability to obtain NMLS-registry.
  • Maintain a customer base and continually deepen existing relationships.
  • Assists in the training, coaching, and motivation of staff to cross-sell the bank's products and services and deepen customer relationships.
  • Support portfolio growth by identifying cross-sell opportunities and displaying sales leadership.
  • Deliver quality customer service through personal contact with customer prospects and adherence to approved quality standards. Encourage staff prospecting.
  • Provide timely, candid, and constructive performance feedback through weekly check-ins, huddle meetings, individual coaching, and observation sessions, along with objective performance evaluations.
  • Assist the Banking Center Manager in ensuring effective utilization and scheduling of staff, along with timesheet approval.
  • Communicate effectively and possess strong leadership skills to direct and coach Retail staff.
  • Drive sales through quality service and product knowledge, allowing them to achieve or exceed personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
  • Confidently recommend personal products, trusts, HSA's, IRA's, business products, and services.
  • Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
  • Accurately process customer transactions, balance, and safeguard against fraud.
  • Proficient in profiling and referring to our banking partners utilizing skills obtained through internal sales training courses.
  • Strong decision-making skills and ability to conduct sales activities.
  • Participate in outbound teleconsulting to promote and expand current client relationships on a daily basis.
  • Participate in bank-sponsored community activities.
  • Train and mentor new hires on the teller and/or banker system.
  • Timely completion of all assigned learning activities.
  • Achieve or exceed personal and team goals as set.
  • Actively participate in weekly huddles and one-on-one coaching sessions.
  • Serve as relief and/or backup ABCM in other locations of Midland States Bank.
  • Demonstrate and model Midland States Bank core values that support the bank's culture.
  • The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within the market as needed.
  • May require work in a Midland office to ensure collaboration and support of internal and external customers.
  • Maintain compliance with all applicable regulations, including, but not limited to, the Bank Secrecy Act (BSA).
  • Other duties as assigned.
Requirements
  • 2-3 years of relevant work experience.
  • Broad knowledge of bank systems, consumer loans, and deposit accounts.
  • Cash handling and customer service background.
  • Proven sales experience.
  • This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
Competencies
  • Business insight
  • Cultivates innovation
  • Drives results
  • Makes sound decisions
  • Being a brand champion
  • Collaborates
  • Communicates effectively
  • Customer focus
  • Being Authentic
  • Emotional Intelligence
  • Self development
  • Being flexible and adaptable