Community Engagement Specialist

7 days ago

Altamonte Springs, Florida, United States Top Notch Full time

We are seeking a highly skilled Community Engagement Specialist to join our team at Top Notch. As an integral part of our community management team, you will play a vital role in fostering a positive and engaged community within our organization.

About the Role

The ideal candidate will possess excellent communication skills, be highly organized, and have a passion for building relationships with diverse groups of people. They will work closely with our Community Manager to develop and implement strategies to engage community members, facilitate community events, and promote interaction and camaraderie among members.

Key Responsibilities
  • Community Engagement:
    • Assist in developing and implementing strategies to engage community members and foster a sense of belonging.
    • Actively participate in community discussions, addressing member inquiries, feedback, and concerns in a timely and professional manner.
    • Organize and facilitate community events, both online and offline, to promote interaction and camaraderie among members.
  • Communication:
    • Collaborate with the Community Manager to create and distribute newsletters, updates, and announcements to keep members informed of relevant news, events, and changes within the community.
    • Monitor community channels, including social media, forums, and email, to ensure consistent and positive communication with members.
    • Serve as a liaison between community members and management, conveying feedback, suggestions, and issues to the appropriate stakeholders.
  • Community Development:
    • Assist in the recruitment and onboarding of new community members, providing them with guidance and support to integrate into the community seamlessly.
    • Help identify potential community leaders and influencers, nurturing their growth and involvement within the community.
    • Contribute ideas and initiatives to enhance the overall experience and value proposition for community members.
  • Data Analysis and Reporting:
    • Assist in collecting and analyzing data related to community engagement, including metrics such as participation rates, sentiment analysis, and member demographics.
    • Prepare regular reports on community activity and performance, identifying trends, insights, and areas for improvement.
    • Utilize data-driven insights to optimize community initiatives, content strategies, and engagement tactics.
Requirements
  • A minimum of [6-12 months] experience in customer service or related roles is preferred.
  • Excellent written and verbal communication skills are essential.
  • Strong interpersonal skills and ability to build relationships with diverse groups of people are required.
  • Proficiency in social media platforms, online forums, and community management tools is necessary.
  • Creative thinking and a passion for community building and engagement are highly valued.
  • Highly organized with the ability to multitask and prioritize tasks effectively.
Salary Range

$60,000 - $80,000 per annum, depending on experience.

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