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Parking Garage Operations Coordinator

2 months ago

St Augustine, Florida, United States City of St. Augustine, FL Full time
Job Summary

The City of St. Augustine, FL is seeking a highly skilled Parking Garage Coordinator to join our team. As a key member of our Public Works department, you will be responsible for coordinating the daily operations of our parking facilities, ensuring a safe and efficient experience for our visitors.

Key Responsibilities
  • Assist the Parking Garage Supervisor in scheduling staffing and directing activities at the parking facility.
  • Coordinate with vendors to ensure basic maintenance duties are performed.
  • Assist in the coordination of Parking Leads, Assistant Parking Leads, Maintenance Technicians, and Parking Attendants.
  • May assume direction of the parking facility in the absence of the Supervisor.
  • Input data into the computer and produce reports as required.
  • Prepare reports on parking garage use and provide advice to the Supervisor on improving garage management, increasing parking revenue, and reducing associated expenses.
  • Monitor parking equipment, including fee computers, gates, credit card terminals, and printers, for operational status.
  • Responsible for maintaining the proximity card system, including updating spreadsheets, customer contracts, and keeping customer information databases in order.
  • Respond to equipment alarms, malfunctions, and notices, and troubleshoot as required.
  • Notify the City's electrical/mechanical personnel of equipment failures or malfunctions related to the garage's infrastructure and software and equipment vendors as needed.
  • Responsible for parking garage security, visitor safety, and maintenance of facilities and equipment.
  • Provide Custodians and Maintenance Technicians with daily lists of duties.
  • Verify staffing levels are appropriate for anticipated activity.
  • Ensure adequate inventory of essential products is in stock and that all Parking Attendants have adequate supplies in their booths.
  • Ensure all Parking Attendants are in compliance with dress and appearance codes.
  • Ensure all signage and supplies are available for special events.
  • Advises and assists Parking Leads in preparing change fund bags for the next shift, completing shift reports, and balancing daily shift reconciliation.
  • Accurately note all unusual occurrences and situations needing follow-up in the incident logbook and/or complete incident logbook.
  • Notify the Supervisor as required of problems and areas of concern.
  • Oversee and assist Parking Attendants and Parking Leads.
  • Responsible for ensuring new and existing employees are trained in policies, procedures, and new systems.
  • Assist in training Parking Leads in maintenance of equipment.
  • Responsible for ensuring Parking Garage staff exercise high standards of visitor, customer service, and public relations.
  • Maintain an excellent attitude towards and while advising and assisting visitors, management, and other employees.
  • Assist the Parking Garage Supervisor in the preparation and monitoring of the annual budget for the division.
  • Assist with bi-weekly payroll records.
  • In the absence of the Parking Garage Supervisor, work with staff to ensure routine supervision and operational/managerial duties are performed.
  • Keep the Supervisor informed of problems or concerns and handle personnel issues with discretion and confidentiality.
Requirements
  • High school diploma required, additional college-level education desirable.
  • Experience in customer service, receiving and receipting of cash, dealing with large groups and the public under intense conditions.
  • Ability to work in varying and extreme weather conditions.
  • Legible handwriting.
  • Basic computer skills required, intermediate preferred.
  • Experience working around high-traffic areas preferred.
  • Ability to adjust to rapidly changing environments and follow written and verbal instructions.
  • Ability to use good judgment in stressful situations.
  • Must be able to withstand confinement to a parking booth up to 40 hours per week.
  • Valid Florida Driver's License Class E.