Insurance Customer Service Specialist

6 days ago


Ocean Springs, Mississippi, United States Staff My Agency Full time

At Staff My Agency, we're seeking a talented and caring professional to join our team as an Insurance Customer Service Specialist. Located in Ocean Springs, MS, this position is focused on delivering exceptional customer service for our State Farm Agent.

This role is an opportunity to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. As our Insurance Customer Service Specialist, you'll work closely with customers to understand their needs and provide prompt, accurate, and friendly service. Responsibilities include:

  • Answering phones and greeting clients
  • Establishing relationships with customers and following up as needed
  • Providing expert guidance on insurance options and answering inquiries about availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

You'll receive a competitive salary plus commission/bonus, paid time off, valuable experience, and growth potential within our office. We're looking for individuals with excellent communication skills, self-motivation, attention to detail, and problem-solving abilities.

Requirements include:

  • Customer service experience preferred
  • Excellent written, verbal, and listening communication skills
  • Self-motivated and proactive in problem-solving
  • Ability to work effectively in a team environment and assess customer needs
  • A Property Casualty license (must be able to obtain) and Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.



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