IT Support Specialist

5 days ago


Milton, Massachusetts, United States The GEO Group, Inc. Full time
Job Summary:

This position provides standard and routine computer and office automation support to ensure personal computers, client workstations, network components, and other automation equipment and devices operate correctly.

Key Responsibilities:

Responds to general and routine problems with applications and software and client workstations, network components, office automation equipment and devices, and related systems and devices.
Informs MIS Specialist of problems that cannot be quickly resolved.
Maintains client workstations by regularly executing a variety of scans, defragmenting hard drives, and cleaning or replacing peripherals such as monitors, keyboard, and mouse.
Delivers and installs new equipment or applications. Ensures equipment or application work appropriately.
Responds to and maintains network or mainframe security requests based on the approval of the MIS Specialist.
Assists in testing and implementing new applications and software, developing instructional guides, or providing user training. Assists users in the operation and application of equipment and network systems.
Produces reports for the facility as needed.
May develop or revise new forms and documents on the network system.

Requirements:

High school diploma or equivalent. Specialized academic education in computer science or information systems is preferred. Associates degree in a computer-related field highly desirable.
Demonstrated experience in supporting computers, networks, and applications is highly desirable.
Proven problem-solving, analytical, and communication skills are required because troubleshooting and helping others are vital parts of the job.

Why Work for The GEO Group, Inc.:

The GEO Group, Inc. is a global leader in evidenced-based rehabilitation. We believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success. We offer comprehensive benefits and competitive wages, and we trust that you will find all the resources you need here to be successful.

About The GEO Group, Inc.:

The GEO Group, Inc. provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, we offer fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.
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