Customer Service Advisor
2 days ago
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Key Responsibilities- First point of contact for customers on the phone and in the store.
- Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies.
- Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
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Customer Service Representative
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Representative
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