Junior Alumni Records Specialist
1 day ago
Delaware Nation Industries is seeking a highly skilled and detail-oriented Junior Alumni Records Specialist to join our team. As a key member of our Alumni Affairs team, you will play a critical role in supporting the daily administration and reporting of global alumni programs and participants.
Key Responsibilities:- Deliver virtual and in-person training on the Alumni Contact Engagement System (ACES) and Alumni Portal for internal and external stakeholders.
- Assist in designing training materials and lesson plans for ACES and Alumni Portal training.
- Liaise with stakeholders to manage training schedules and logistics for in-person training.
- Compile and maintain training records and wait lists for ACES and Alumni Portal.
- Administer end-of-training surveys and analyze results to identify training improvements.
- Track, verify, and update prominent alumni records.
- Respond to inquiries about individual or thematic alumni records and compile reports.
- Communicate with overseas and domestic users and provide customer support as needed.
- Upload bulk data templates into the Alumni database.
- Merge duplicate records in the Alumni database.
- Track ACES programs, years, and POCs.
- Compare statistics from various sources and assist the ACES Database Manager with identifying data gaps and scheduling data requests.
- Assist the ACES Database Manager with a semi-annual review of ACES user accounts.
- Update user accounts that have changed post of assignment or office.
- Participate in user training sessions and customer support.
- Respond to inquiries from alumni through the public inbox for the website and the Alumni Portal.
- Support the registration process for the Alumni website.
- Use databases to compile mailing lists.
- A Bachelor's degree.
- At least two full years of specialized experience.
- Basic familiarity with U.S. foreign policy and international educational and cultural exchanges.
- Excellent computer skills, with proven experience in or the ability to learn MS Office, Adobe Creative Suite, email marketing tools, Salesforce, and other database software.
- Demonstrated skills or knowledge of global internet access and research capabilities.
- Strong critical thinking and analytical skills.
- Strong written and oral communication skills.
- Strong research, presentation, and creative skills.
- Ability to multitask, prioritize, and deliver high-quality, accurate work within targeted deadlines.
- Ability to successfully work as a team to accomplish all tasks.
- Ability to obtain and maintain a security clearance at the Secret level.
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Alumni Records Specialist
3 weeks ago
Washington, Washington, D.C., United States Delaware Nation Industries Full timeJob Title: Junior Alumni Records SpecialistDelaware Nation Industries is seeking a highly skilled Junior Alumni Records Specialist to join our team. As a key member of our Alumni Affairs department, you will play a critical role in supporting the daily administration and reporting of global alumni programs and participants.Key Responsibilities:Deliver...
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Alumni Records Coordinator
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Washington, Washington, D.C., United States Delaware Nation Industries Full timeJob Title: Junior Alumni Records SpecialistDelaware Nation Industries is seeking a highly skilled Junior Alumni Records Specialist to join our team. As a key member of our Alumni Affairs department, you will play a critical role in supporting the daily administration and reporting of global alumni programs and participants.Key Responsibilities:Deliver...
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Alumni Records Specialist
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