Junior Alumni Records Specialist

1 day ago

Washington DC USA, United States Delaware Nation Industries Full time
Job Title: Junior Alumni Records Specialist

Delaware Nation Industries is seeking a highly skilled and detail-oriented Junior Alumni Records Specialist to join our team. As a key member of our Alumni Affairs team, you will play a critical role in supporting the daily administration and reporting of global alumni programs and participants.

Key Responsibilities:
  • Deliver virtual and in-person training on the Alumni Contact Engagement System (ACES) and Alumni Portal for internal and external stakeholders.
  • Assist in designing training materials and lesson plans for ACES and Alumni Portal training.
  • Liaise with stakeholders to manage training schedules and logistics for in-person training.
  • Compile and maintain training records and wait lists for ACES and Alumni Portal.
  • Administer end-of-training surveys and analyze results to identify training improvements.
  • Track, verify, and update prominent alumni records.
  • Respond to inquiries about individual or thematic alumni records and compile reports.
  • Communicate with overseas and domestic users and provide customer support as needed.
  • Upload bulk data templates into the Alumni database.
  • Merge duplicate records in the Alumni database.
  • Track ACES programs, years, and POCs.
  • Compare statistics from various sources and assist the ACES Database Manager with identifying data gaps and scheduling data requests.
  • Assist the ACES Database Manager with a semi-annual review of ACES user accounts.
  • Update user accounts that have changed post of assignment or office.
  • Participate in user training sessions and customer support.
  • Respond to inquiries from alumni through the public inbox for the website and the Alumni Portal.
  • Support the registration process for the Alumni website.
  • Use databases to compile mailing lists.
Qualifications:
  • A Bachelor's degree.
  • At least two full years of specialized experience.
  • Basic familiarity with U.S. foreign policy and international educational and cultural exchanges.
  • Excellent computer skills, with proven experience in or the ability to learn MS Office, Adobe Creative Suite, email marketing tools, Salesforce, and other database software.
  • Demonstrated skills or knowledge of global internet access and research capabilities.
  • Strong critical thinking and analytical skills.
  • Strong written and oral communication skills.
  • Strong research, presentation, and creative skills.
  • Ability to multitask, prioritize, and deliver high-quality, accurate work within targeted deadlines.
  • Ability to successfully work as a team to accomplish all tasks.
  • Ability to obtain and maintain a security clearance at the Secret level.

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