Service Manager

3 weeks ago


Cedar Rapids, Iowa, United States Hy-Vee Full time
Job Title: Second Service Manager

At Hy-Vee, we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Second Service Manager, you'll play a key role in achieving this goal.

Key Responsibilities:
  • Provide prompt, efficient, and friendly customer service, ensuring a positive experience for every customer.
  • Monitor and maintain sales floor operations, including technology and equipment, to ensure seamless customer interactions.
  • Train and develop employees to provide excellent customer service and maintain a positive store environment.
  • Collaborate with the Store Manager and Assistant Managers to achieve sales goals and improve customer satisfaction.
  • Ensure compliance with company policies, procedures, and regulations, including those related to customer service, employee relations, and store operations.
Requirements:
  • High school diploma or equivalent required; 1 year of similar or related work experience preferred.
  • Ability to lift up to 50 pounds, stand for long periods, and perform other physical demands of the job.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, employees, and management.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and achieving sales goals.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A positive and supportive work environment.
  • The chance to work with a dynamic and customer-focused team.

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