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Customer Experience Specialist

2 months ago

Hampton, Virginia, United States BayPort Credit Union Full time

Job Summary

The Insurance Customer Service Representative position at BayPort Credit Union is a key role in providing exceptional service to our members and potential members. As a representative of our insurance division, you will be responsible for delivering quality service, building customer relationships, and supporting our sales team.

Key Responsibilities

  • Respond to member inquiries and requests in a timely and professional manner
  • Establish and maintain strong customer relationships through regular communication and follow-up
  • Assist sales agents with billing, claims, policy issuance, and documentation
  • Provide quotes for new business and cultivate customer relationships
  • Document all activities in our Agency Management System

Requirements

  • VA Property & Casualty license required
  • Interest in insurance marketing products and services based on customer needs
  • Insurance service experience preferred
  • Excellent communication skills, both written and verbal
  • People-oriented and proactive in problem-solving
  • Ability to work in a team environment and maintain long-term relationships with policyholders
  • Proficient in computer programs such as DocuSign and Microsoft Office products

What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service. We are committed to maintaining a drug-free workplace and are an equal opportunity employer.