Seasonal Returns Coordinator

1 day ago


Whitestown, Indiana, United States LaCrosse Footwear Full time
Job Title: Seasonal Returns Coordinator

LaCrosse Footwear, Inc. is seeking a highly motivated and detail-oriented Seasonal Returns Coordinator to join our team. As a key member of our post-purchase team, you will be responsible for ensuring timely inspection and processing of all returned products.

Key Responsibilities:
  • Inspect and process returned products, making independent judgments on whether to allow a warranty claim.
  • Facilitate refunds, credits, and warranty declines, communicating with Customer Service and Credit teams as needed.
  • Communicate product returns issues to the LFI Quality Team, ensuring seamless collaboration and resolution.
  • Work at a motivated pace to meet quality and performance requirements, with a high attention to detail.
  • Support other DC operations as needed, including supporting other Returns or as demand requires.
Requirements & Qualifications:
  • Previous experience working in a footwear and/or customer service environment preferred.
  • Dependable and team-oriented individual with excellent verbal and written communication skills.
  • High School diploma or equivalent required, with 2+ years' experience in a distribution or customer service position.
  • Excellent computer skills, including experience with MS Word, Excel, and Outlook.
  • Experience with an ERP and/or WMS preferred but not required.

LaCrosse Footwear, Inc. is an Equal Opportunity and Affirmative Action Employer that strives for and celebrates diversity in its workforce.



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