Customer Service Team Lead for Medicare Helplines
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Team Lead to oversee the Medicare Helplines at Livanta. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
About the Role
The Customer Service Team Lead will be responsible for leading a team of Patient Service Representatives (PSRs) to provide high-quality customer service to Medicare beneficiaries. Key responsibilities include:
- Supervising and coordinating daily activities to ensure team performance meets Livanta's standards and contractual requirements.
- Coaching team members to improve customer service practices and ensure excellent phone etiquette.
- Conducting quality assurance audits to ensure accuracy and timeliness of work products.
- Handling escalated calls and resolving complex customer issues.
- Providing feedback, technical assistance, and moral support to team members.
- Initiating and coordinating ongoing training for new and existing staff.
- Helping develop and implement new procedures to ensure accuracy and integrity of Call Center processes.
- Exercising sound judgment and independence in performance of all required functions.
About the Team
The Customer Service Team Lead will work closely with the Call Center Manager to ensure seamless operations and high-quality service delivery. This role requires flexibility and a proactive approach to covering services, including extended hours, weekends, and holidays.
About Livanta
Livanta is a leading provider of Medicare services, and we are committed to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of Medicare beneficiaries, and we are seeking like-minded individuals to join our team.
What We Offer
We offer a competitive salary of $20.67 per hour, as well as opportunities for growth and development. Our team members enjoy a dynamic work environment, collaborative culture, and recognition for their achievements.
How to Apply
If you are a motivated and customer-focused individual with a passion for leading high-performing teams, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your qualifications and experience.
Estimated Salary: $20.67 per hour
Location: Virginia Beach, VA
-
Patient Service Representative
4 weeks ago
Virginia Beach, Virginia, United States Doma Technologies LLC Full timeJob DescriptionWe are seeking a Patient Service Representative to join our team in Virginia Beach, VA. As a Patient Service Representative, you will handle and triage beneficiary calls, perform case intake, staff the Medicare Helpline, and explain rights and responsibilities to patients covered by the Medicare program.Key Responsibilities:Informs Medicare...
-
Medicare Sales Professional
4 weeks ago
Virginia Beach, Virginia, United States WallStJobs Full timeMedicare Sales Specialist RoleA leading provider of Medicare solutions, dedicated to offering tailored healthcare products that address the unique needs of each client, is seeking a knowledgeable and passionate Medicare Sales Specialist to support their team in delivering exceptional client experiences.Key ResponsibilitiesEngage with prospective clients to...
-
Customer Service Representative
4 weeks ago
Virginia Beach, Virginia, United States Medix Full timeMedix is seeking a skilled Customer Service Representative to join our team in providing exceptional support to our Medicare members.As a Customer Service Representative, you will play a crucial role in addressing inquiries, resolving issues, and offering guidance on benefits, coverage, and services.The ideal candidate will have 2 years of previous...
-
Merchandising Team Lead
1 month ago
Virginia Beach, Virginia, United States MR Williams Grocery Full timeMerchandising Team Lead - Retail ServicesM.R. Williams, Inc. is a family-owned business that prides itself on providing exceptional customer service and innovative solutions to the convenience store channel. As a Merchandising Team Lead, you will play a vital role in ensuring the success of our Retail Services Department.Key Responsibilities:Lead a team of...
-
Dishwasher Team Member
4 weeks ago
Virginia Beach, Virginia, United States Our Team Full timeJob Title: Server AssistantWe are seeking a highly motivated and detail-oriented Server Assistant to join our team at Our Team. As a Server Assistant, you will play a vital role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and maintaining a clean and welcoming environment for our guests.Key...
-
Front End Team Lead
2 weeks ago
Virginia Beach, Virginia, United States Food Lion Full timeJob SummaryAs a Customer Service and Operations Manager at Food Lion, you will play a crucial role in ensuring the delivery of exceptional customer service and store operations. This position is responsible for maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service, and providing fast,...
-
Seasonal Team Lead
1 month ago
Virginia Beach, Virginia, United States Walmart Full timeJob SummaryAs a Seasonal Team Lead at Walmart, you will be responsible for overseeing the movement of seasonal merchandise throughout the store. This role requires strong product knowledge, problem-solving skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCoordinate the receipt, processing, and stocking of seasonal...
-
Operations Team Lead
4 weeks ago
Virginia Beach, Virginia, United States Delight Restaurant Group Full timeJOB TITLE: Operations Team LeadDEPARTMENT: OperationsSUPERVISOR: General ManagerAs a key member of our Operations team, you will be responsible for assisting the execution of daily activities. This may include supervising staff, managing inventory, and ensuring seamless customer experiences.Requirements:High School Diploma or equivalentAbility to work in a...
-
Customer Service Representative
1 month ago
Virginia Beach, Virginia, United States Henrie Agency Full timeJob SummaryWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth through sales and marketing...
-
HVAC Installation Team Lead
1 month ago
Virginia Beach, Virginia, United States CLASSIC AIR CARE, LLC Full timeJob DescriptionJob DescriptionDescription:The HVAC Install Lead at Classic Air Care, LLC oversees/performs the installation of new units and replacement parts and ensures work is completed according to company specifications. As the lead installer, you are the leader of your installation team. You will work hands-on with your crew while installing a wide...
-
Customer Service Representative
4 weeks ago
Virginia Beach, Virginia, United States Atlantic Diving Supply, Inc. Full timeWe protect the Homeland. Our Customer Loyalty Team directly interfaces with the best customers in the world – the men and women who protect our freedoms.As a Customer Service Representative, you will provide support to our valued defense customers and create lasting positive impressions. You will serve as the front-line to incoming calls, emails, and...
-
Housekeeping Team Lead
1 month ago
Virginia Beach, Virginia, United States Fairfield Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Housekeeping Supervisor to join our team at Fairfield. As a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.Key ResponsibilitiesClean and maintain guest rooms, including showers, toilets, and...
-
Customer Service Representative
4 weeks ago
Virginia Beach, Virginia, United States Anthropologie Full timeJob SummaryAs a Sales Associate at Anthropologie, you will be responsible for providing exceptional customer service and driving sales through personalized interactions. Your role will involve initiating conversations, sharing product knowledge, and acting as a brand representative reflective of the company values.Key ResponsibilitiesDrive sales through...
-
Customer Service Associate
2 weeks ago
Virginia Beach, Virginia, United States Kroger Full timeAs a Customer Service Associate, you will play a vital role in delivering an exceptional customer experience by providing outstanding service and creating a safe and clean environment.Key Responsibilities:Establish and maintain a clean and safe store environment that encourages customer loyalty.Achieve sales and profit goals while ensuring quality assurance...
-
Customer Service Leader
1 month ago
Virginia Beach, Virginia, United States Food Lion Full timeJob SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...
-
Production Team Lead
11 hours ago
Virginia Beach, Virginia, United States Sugarplum Bakery INc Full timeJob Summary: We are seeking a highly skilled and experienced Production Supervisor to join our team at Sugarplum Bakery Inc. As a key member of our production team, you will be responsible for overseeing the daily operations of our bakery, ensuring the highest quality products are produced efficiently and effectively.Key Responsibilities:Maintain product...
-
Front Office Team Lead
4 weeks ago
Virginia Beach, Virginia, United States Sentara Full timeJob SummaryThe Front Office Team Lead is responsible for supporting business and clerical work within the practice. This role serves as a subject matter expert for all front-end operations, collaborating with the Practice Manager and Assistant Practice Manager to ensure efficient and effective business operations.Key responsibilities include assuming...
-
Insurance Customer Service Professional
7 days ago
Virginia Beach, Virginia, United States Madden Insurance Agency LLC Full timeJob OverviewMadden Insurance Agency LLC is seeking an experienced Insurance Customer Service Representative to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to multitask and prioritize tasks.Key ResponsibilitiesProvide exceptional customer service to personal lines insurance policy...
-
Virtual Services Customer Representative
4 weeks ago
Virginia Beach, Virginia, United States Virginia Jobs Full timeAbout the Position:The Virtual Services team within the Mason Student Services Center (MSSC) is a frontline customer service operation, providing centralized virtual support services for current and prospective Mason students.Through phone, email, and other virtual means, the Virtual Services team assists students by providing information and solutions for...
-
Service Team Associate
4 weeks ago
Virginia Beach, Virginia, United States Michaels Stores Full timeJob SummaryMichaels Stores is seeking a Service Team Member to join our team. As a Service Team Member, you will be responsible for delivering friendly customer service, helping customers shop our store, and finding what they're looking for. You will also be responsible for ensuring all customers receive a fast and friendly checkout experience.Key...