Alterations Customer Service Ambassador

3 weeks ago


Evansville, Indiana, United States David's Bridal Full time
Alterations Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at Davids Bridal in the Evansville Area Store. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and contributing to the store's overall success.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting style to suit their needs.
  • Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
  • Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
  • Promote alterations services and personalization options, maintaining store standards and dress code requirements.
  • Press, steam, and spot clean merchandise, following quality control guidelines and inspecting garments for pristine condition.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management, processing special orders, pick-ups, and first-quality standards.
  • Process transactions with accuracy, ensuring every customer feels celebrated.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system.
Benefits:
  • Professional environment.
  • Generous employee discount after first pay period.
  • Vision care.
  • Supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
  • 401K program.
  • Pet insurance.
  • Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile, and Legal Benefits.

We are an equal opportunity employer and welcome applications from diverse candidates. Our mission at Davids Bridal is to create a culture where all forms of diversity are celebrated and seen as valuable. We are committed to building a workforce that reflects the customers we serve.



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