Associate Manager, Business Operations

3 days ago

Tualatin, Oregon, United States CVS Health Full time
Job Title: Associate Manager, Business Ops

At CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. As an Associate Manager, Business Ops, you'll play a critical role in overseeing 340B administration operational activities and duties, and assisting with high-priority projects/tasks related to Contract Pharmacy and CVS retail Account Management support.

Key Responsibilities:
  • Oversee a team dedicated to requests for contract pharmacy and CVS retail account management support, including hiring, managing, and training team members.
  • Lead team to ensure timely communication and support for CP's and CVS AMs related to inventory research tickets, return requests, alert monitoring, and inquiry/analysis requests.
  • Establish relationships with contract pharmacies, wholesalers, and CVS retail account management team to escalate and resolve issues.
  • Oversee monitoring and resolution of ordering, inventory issues, wholesaler files, drug-related issues, and PBM rejections.
  • Review team metrics and strategize ways to improve processes, system enhancements, and overall resource allocation.
Requirements:
  • Computer skills, including Word, PowerPoint, Excel, and Outlook.
  • Technical aptitude with the ability to learn proprietary systems.
  • Persistence and detail-orientation.
  • 1 year of supervisory or management experience.
  • 3 years of experience with customer service.
Preferred Qualifications:
  • 3 years of experience in a managed care, healthcare, pharmaceutical, or provider setting.
  • Well-developed written and oral communication skills.
  • 3 years of 340B knowledge and expertise.
Education:

Bachelor's degree or equivalent years of experience.

Pay Range:

The typical pay range for this role is $46,112,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

For more detailed information on available benefits, please visit Benefits | CVS Health.

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