Associate Manager, Business Operations

5 days ago


Tualatin, Oregon, United States CVS Health Full time
Job Summary

The 340B Contract Pharmacy Associate Manager is responsible for overseeing 340B administration operational activities and duties, and assisting with high-priority projects/tasks related to Contract Pharmacy and CVS retail Account Management support.

Key Responsibilities
  • Oversee a team dedicated to requests for contract pharmacy and CVS retail account management support, including hiring, managing, and training team members.
  • Lead team to ensure timely communication and support for CP's and CVS AMs related to inventory research tickets, return requests, alert monitoring, and inquiry/analysis requests.
  • Establish relationships with contract pharmacies, wholesalers, and CVS retail account management team to escalate and resolve issues.
  • Oversee monitoring and resolution of ordering, inventory issues, wholesaler files, drug-related issues, and PBM rejections.
  • Review team metrics and strategize ways to improve processes, system enhancements, and overall resource allocation.
Requirements
  • Computer skills, including Word, PowerPoint, Excel, and Outlook.
  • Technical aptitude with the ability to learn proprietary systems.
  • Persistence and detail-orientation.
  • 1 year of supervisory or management experience.
  • 3 years of experience with customer service.
Preferred Qualifications
  • 3 years of experience in a managed care, healthcare, pharmaceutical, or provider setting.
  • Well-developed written and oral communication skills.
  • 3 years of 340B knowledge and expertise.
Education

Bachelor's degree or equivalent years of experience.

Compensation

The typical pay range for this role is $46,112,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.



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