Global IT Software Engineer Senior Manager

6 days ago

Atlanta, Georgia, United States Boston Consulting Group Full time
About This Role

We are seeking a highly skilled IT Software Engineer Senior Manager to lead our AI transformation journey at Boston Consulting Group. As a key member of our IT & Business Platforms team, you will play a pivotal role in designing, developing, and deploying a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain.

This chatbot will revolutionize IT support by providing efficient, AI-driven solutions. You will assist in applying domain expertise in building and deploying conversational chatbots specifically for IT customer support, ensuring seamless integration with IT Service Management tools such as ServiceNow.

In addition, you will participate in testing, evaluating, and fine-tuning prompts to ensure optimal chatbot performance. You will support the implementation of responsible AI practices and help establish necessary guardrails to ensure the chatbot operates ethically, reliably, and effectively.

You will collaborate with cross-functional teams to support the successful implementation and integration of the chatbot. Your responsibilities include assisting in the development processes, contributing to the high-quality and timely delivery of solutions, and engaging with stakeholders for requirement gathering and project updates.

Key Responsibilities:

  • Support technical projects and assist development teams in building and deploying conversational chatbots.
  • Collaborate effectively with cross-functional teams and stakeholders to ensure successful implementation and integration of the chatbot.
  • Participate in testing, evaluating, and fine-tuning prompts to ensure optimal chatbot performance.
  • Support the implementation of responsible AI practices and establish necessary guardrails to ensure the chatbot operates ethically, reliably, and effectively.
  • Assist in the development processes, contribute to the high-quality and timely delivery of solutions, and engage with stakeholders for requirement gathering and project updates.

Requirements:

  • Strong knowledge and experience in Generative AI/LLM-based development.
  • Experience working with key LLM models APIs (e.g., AWS Bedrock, Azure OpenAI/OpenAI) and LLM frameworks (e.g., LangChain, LlamaIndex).
  • Experience with cloud infrastructure for AI/Generative AI/ML on AWS, Azure.
  • Hands-on experience with IT Service Management tools like ServiceNow, Remedy, or similar.
  • Understanding of Service Desk processes and best practices.
  • Ability to test, evaluate, and fine-tune AI prompts for optimized performance.
  • Knowledge of responsible AI practices and implementing necessary guardrails.
  • Bachelor's degree in computer science, engineering, or equivalent.
  • Proficiency in at least two programming tools/languages (e.g., Java, C/C++, Python).
  • Understanding of SDLC principles and software engineering practices.
  • Familiarity with advanced algorithms, program structures, and API development.
  • Skills in prompt engineering, automated testing, and debugging.
  • Experience in cloud-native application development and CI/CD pipelines.
  • Experience in building and deploying conversational chatbots for IT and/or customer support.

About Boston Consulting Group

Boston Consulting Group is a global management consulting firm that helps organizations address their most complex challenges. Our IT & Business Platforms team is responsible for developing and implementing innovative solutions that drive business growth and transformation. As a member of our team, you will have the opportunity to work on high-impact projects and collaborate with cross-functional teams to deliver exceptional results.

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