Patient Care Coordinator

2 weeks ago

Westland, Michigan, United States Crossover Health Full time
About Crossover Health
Crossover Health is pioneering a new era in healthcare, focusing on well-being and prevention beyond conventional medical care. As a national, collaborative medical group, we offer a transformative healthcare model that emphasizes:
  • Primary Health based on trusted relationships, interdisciplinary teamwork, and outcome-driven payment structures.
Our integrated approach combines primary care, physical therapy, mental health services, health coaching, care navigation, and more, delivering care through various modalities—whether in-person, virtually, or via asynchronous messaging. Together, we are fostering a community that views healthcare as an essential aspect of a proactive lifestyle.

Position Overview
The Patient Care Host plays a crucial role in ensuring an outstanding member service experience. As a vital member of our clinic team, the Host assists members during the check-in process and possesses a comprehensive understanding of self-insured employer health plans, including copays, co-insurance, and associated benefits.

Key Responsibilities
- Greet each member warmly and manage all interactions with the utmost hospitality and professionalism.
- Commit to quality service, ensuring exceptional outcomes and member satisfaction.
- Address special requests for member assistance whenever feasible and work to resolve inquiries promptly.
- Support assigned projects and specific provider or patient needs.
- Facilitate the member check-in process, demonstrating a basic understanding of benefit eligibility, check-in technologies, and clinic workflows related to care delivery.
- Process necessary transactions to initiate or conclude visits.
- Exhibit in-depth knowledge of employer-sponsored health insurance, including copays and co-insurance, to assist members effectively.
- Engage with members through phone calls, appointment scheduling, email responses, and follow-ups on their needs.
- Collaborate with providers and team members to ensure a seamless, patient-centered care experience.

Qualifications
- Bachelor's degree or equivalent experience.
- Minimum of 1 year in a customer service role.

Preferred Skills
- Proficient computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or Windows-based systems such as Microsoft or HP.
- Strong interpersonal skills with the ability to thrive in a collaborative care team environment.
- Proven organizational abilities and a high level of ownership and initiative.
- Experience in multitasking, resolving issues, and managing conflicts.
- Background in healthcare service delivery.
- BLS (Basic Life Support) certification.

Physical Requirements
- Ability to stand, walk, and sit for extended periods.
- Occasionally required to lift and carry items weighing up to 50 lbs.
- Manual dexterity and hand-eye coordination are necessary.
- Requires corrected vision, hearing, and speech within normal ranges.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Crossover Health is dedicated to Equal Employment Opportunity, ensuring a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences.

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